Yes, Amazing customer service! They are so thoughtful. Sending you emails about how to cleaning and taking care of your doll. Even Websites you can purchase your doll clothing. They really want you to love your doll. I’m very appreciative of their team for being so amazing and charismatic. It is pretty lady! So happy with my doll. You can tell the makers put a lot of effort into every detail and aim for perfection. If I ever want another I know where I’m getting it from.